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Terms and Conditions for Organizing Events at Eleven Restaurant

1. General Information

Business Name and Address: CATERING AND EVENTS LTD, trading as “Eleven Restaurant”
Registration Number: 15208113
11 Stanmore Hill, Stanmore, England, HA7 3DP

Contact Information:

• Website: https://elevenstanmore.co.uk/
• Email: [email protected]
• Phone: 07990 844474 / 020 8259 3358

2. Booking and Payment

• A non-refundable deposit of 25% is required at the time of booking.
• The remaining balance of 75% must be paid no later than one week before the event.
• Bookings can be made via our website, by phone, or in person at the restaurant.

3. Cancellation Policy

3a. Private Events

• If the Client cancels the event 30 days or more before the event date, 50% of the deposit will be refunded.
• If the Client cancels the event less than 30 days before the event date, the deposit is non-refundable.
• All cancellations must be made in writing and sent to [email protected].

3b. Ticketed Events, including Tribute Nights and Special Events

• All ticket purchases for tribute nights and other ticketed events are non-refundable.
• If a guest is unable to attend, tickets may be transferred to another guest by notifying us before the event. The booking name will be updated accordingly.
• At our sole discretion, we may consider transferring the booking to a future ticketed event or offering an alternative solution. This is not guaranteed and will be assessed on a case-by-case basis.
• If Eleven Restaurant cancels or is unable to proceed with the event, guests will be offered either a full refund or the option to transfer their booking to a future event.

4. Venue Use and Timings

• Events may commence after 4:00 PM.
• Music is permitted until 1:00 AM.
• Guests must vacate the premises by 2:00 AM.

5. Capacity and Seating

• The restaurant can accommodate up to 120 guests. Please contact us for detailed seating arrangements.

6. Food and Beverage

• Custom menu options are available upon request. Please discuss your requirements with our team.
• Beverage options include both open bar and cash bar. Specific arrangements can be tailored to your event.

7. Decorations and Entertainment

• External vendors, such as DJs, bands, and decorators, are allowed but must be pre-approved by Eleven Restaurant.
• Clients are responsible for any damage to decorations, glassware, or other elements within the venue. Repair costs will be supported by the client.

8. Client Responsibilities

• The client is responsible for any damage and inappropriate behaviour of their guests.
• Any special details or requirements must be agreed upon based on the specific nature of the event.

9. Restaurant Responsibilities

• Eleven Restaurant will provide necessary staff for the event and ensure the venue is prepared as agreed.
• We are not liable for any interruptions or issues beyond our control.

10. Force Majeure

• Eleven Restaurant is not liable for events outside our control, such as natural disasters or government restrictions.

11. Amendments and Termination

• Terms and conditions may be amended from time to time. Clients will be notified of any changes.
• Either party may terminate the agreement under the conditions specified in these terms.

12. Dispute Resolution

• Any disputes arising from these terms and conditions will be resolved through mediation or arbitration.

For any questions or additional information, please contact us at [email protected] or call 07990 844474 / 020 8259 3358.